Privacy Policy
We believe in transparent data practices and your right to understand exactly how your information is handled
Last updated: January 15, 2025 — We review and update this policy
regularly to reflect our current practices
Who We Are and What This Covers
SmartLogicIdea operates from Thailand, specializing in automated
testing framework development for businesses across Southeast Asia
and beyond. This privacy policy explains how we collect, use, and
protect information when you visit our website, use our services, or
communicate with our team.
When we say "personal information," we mean data that can identify
you as an individual. This might be your email address, company name,
or project details you share with us. We treat all client information
with the same level of care we'd want for our own business data.
Information We Collect
Information You Give Us Directly
- Contact Information: Name, email address, phone number, and company details when you reach out through our contact forms or request services
- Project Information: Technical requirements, system specifications, and project scope details you share during consultations
- Communication Records: Content of emails, messages, and meeting notes from our interactions
- Service Usage Data: Information about how you use our testing frameworks and related tools
Information Collected Automatically
Our website collects basic technical information to function properly
and improve your experience. This includes your IP address, browser
type, device information, and pages you visit. We also use cookies to
remember your preferences and analyze website performance.
About Cookies: We use essential cookies for website
functionality and analytics cookies to understand how visitors use
our site. You can control cookie settings through your browser,
though some features may not work properly if essential cookies are
disabled.
How We Use Your Information
We use collected information for specific, legitimate business
purposes. Here's what we do with different types of data:
| Information Type | Primary Uses | Legal Basis |
|---|---|---|
| Contact Details | Responding to inquiries, project communication, service delivery | Contract performance, legitimate interests |
| Project Information | Developing testing solutions, providing technical support | Contract performance |
| Website Analytics | Improving website performance, understanding user needs | Legitimate interests |
| Communication Records | Project continuity, quality assurance, relationship management | Legitimate interests, contract performance |
Information Sharing and Disclosure
We don't sell personal information to third parties, period. However,
there are specific situations where we may share information:
Service Providers: We work with trusted third-party
services for hosting, email communication, and project management.
These providers are contractually bound to protect your data and can
only use it for the specific services they provide to us.
We may also disclose information when required by law, to protect our
rights, or in connection with a business transfer. In such cases,
we'll notify affected individuals when legally permitted to do so.
Your Rights and Choices
You have several rights regarding your personal information. Here's
what you can do and how to exercise these rights:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
Ask us to update or correct inaccurate information. We'll make changes promptly and notify relevant third parties if needed.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations we may have.
Limit Processing
Ask us to restrict how we use your information while we address concerns about accuracy or processing.
Data Portability
Request your data in a structured format that you can transfer to another service provider.
Withdraw Consent
Opt out of communications or withdraw consent for processing where we rely on your consent.
Data Security and Protection
We implement multiple layers of security to protect your information.
Our technical measures include encrypted data transmission, secure
servers, regular security updates, and access controls that limit who
can view personal information.
Security Measures Include: SSL encryption for data
in transit, encrypted storage for sensitive information, regular
security audits, employee training on data protection, and incident
response procedures for potential breaches.
While we take security seriously, no system is completely immune to
risks. We continuously monitor and update our security practices, and
we'll notify affected individuals and relevant authorities in case of
any significant data breach.
Data Retention and Storage
We keep personal information only as long as necessary for the
purposes it was collected. For active client relationships, we
maintain project-related information throughout the engagement and
for a reasonable period afterward to provide ongoing support.
- Active Projects: Information retained throughout project duration plus 2 years for support and warranty purposes
- Completed Projects: Essential project data kept for 3 years, then archived or deleted
- Communication Records: Email correspondence retained for 2 years after last contact
- Website Analytics: Anonymized data retained indefinitely for business analysis
- Legal Requirements: Some information may be retained longer to comply with tax, accounting, or other legal obligations
International Data Transfers
As a Thailand-based company serving international clients, we may
transfer personal information across borders. When we do this, we
ensure appropriate safeguards are in place to protect your data
according to applicable privacy laws.
For data transfers outside Thailand, we rely on adequacy decisions,
standard contractual clauses, or other legally approved mechanisms to
ensure your information receives equivalent protection regardless of
where it's processed.
Changes to This Policy
We review this privacy policy regularly and update it when our
practices change or when required by law. Significant changes will be
communicated through email to active clients and prominently
displayed on our website.
We encourage you to review this policy periodically to stay informed
about how we protect your information. The "last updated" date at the
top of this page indicates when the most recent changes were made.
Specific Rights for Thai Residents
Under Thailand's Personal Data Protection Act (PDPA), Thai residents
have additional rights regarding their personal information. These
include the right to withdraw consent, request data portability, and
lodge complaints with the Personal Data Protection Committee.
PDPA Compliance: We process personal data lawfully,
collect only necessary information, ensure data accuracy, implement
appropriate security measures, and respond to individual rights
requests within legally required timeframes.
Contact Us About Privacy
We're committed to addressing your privacy concerns and questions
promptly. Whether you want to exercise your rights, report a concern,
or simply understand our practices better, we're here to help.
Questions About Your Privacy?
Email: help@smartlogicidea.com
Phone: +66 53 750 891
Address: 144/1 หมู่ 6 บ้านกู่แดง Nong Faek, Saraphi District, Chiang Mai 50140, Thailand
We typically respond to privacy-related inquiries within 2-3 business days
Phone: +66 53 750 891
Address: 144/1 หมู่ 6 บ้านกู่แดง Nong Faek, Saraphi District, Chiang Mai 50140, Thailand
We typically respond to privacy-related inquiries within 2-3 business days